We want every bag of MUM Custom Coffees to be one you’re glad you bought. Coffee is a food product, so we can’t take back opened bags for resale, but here’s how we’ll make things right.
Wrong grind
- If we sent the wrong grind (for example, Whole Bean instead of Fresh Ground), contact us within 14 days of delivery and we’ll send the correct bag at no charge. You don’t need to send the wrong one back.
- If you ordered the wrong grind, let us know within 14 days. If the bag is unopened, we’ll exchange it. You cover the return shipping, or you can swap it in person at the store.
Damaged bags
If a bag arrives torn, crushed or unsealed, email us within 7 days of delivery with your order number and a photo of the bag and the box. We’ll send a replacement or refund that item, whichever you prefer.
Freshness
If your coffee tastes stale or off when it arrives, tell us within 30 days of delivery and we’ll replace it. For the best flavor, keep the bag sealed tight and store it somewhere cool and dark. Don’t store it in the fridge.
T-shirts
Unworn, unwashed shirts can be exchanged for another size within 30 days. Bring the shirt to the store or contact us to arrange it by mail.
How to reach us
Email meridianundergroundmusic@gmail.com with your order number, or stop by Meridian Underground Music at 2220 8th St, Meridian, MS 39301. Approved refunds go back to your original payment method. Shipping charges are refunded only when the mistake was ours.